Refund policy
Can I cancel my order?
You can cancel your order as long as production hasn't started. Once production begins, your order enters our automated fulfillment workflows and is booked with our shipping partners, making it impossible to intercept. Contact us immediately if you need to make changes, and we’ll do our best to stop it and provide a full refund, though we cannot guarantee cancellation once production is underway.
My item did not arrive, arrived damaged, or I received the wrong item
Our courier partners and team members are human, so rare mistakes can happen, and we sincerely apologize if this occurs.
Damaged or Incorrect Items: Please inspect your package upon delivery. If an item arrives damaged or incorrect, you must notify us within 48 to 72 hours of receipt with a few photos of both the damaged artwork and the exterior packaging. This allows us to successfully file claims with our couriers and express-ship a free replacement to you right away.
Refunds for Incorrect Items: If you prefer a refund rather than a replacement for an incorrect item, you will need to return it, and we will cover the return postage cost.
Non-Delivery Due to Customer Fault: If an order is not delivered due to multiple failed delivery attempts or a customer-related error (such as an incomplete shipping address or a parcel left uncollected), the customer will be required to cover all outbound shipping costs.
I ordered a print and changed my mind
Because we ship internationally, please contact us prior to sending any return so we can provide the correct regional return address.
Eligibility: Contact us and return the item within 14 days of receiving your order. Items must be unmarked, in the exact condition you received them, and in their original packaging.
Return Shipping & Customs: As an independent fine art studio, customers are responsible for return shipping costs and any applicable customs duties or import taxes for unwanted items. Please ensure international returns are clearly marked as "Returned Goods" on customs documentation to avoid processing delays. We strongly recommend using a recorded or registered postal service for your protection.
Deductions: For framed artworks and previously exchanged items, the original outbound shipping cost will be deducted from your refunded amount.
Gift Cards: Purchases made using gift card credit will be refunded back to store credit.
This policy does not affect your statutory legal rights.
International Shipping, Customs, and Duties
All orders are shipped internationally. Please note that customers are responsible for any local customs duties, import VAT, or sales taxes incurred upon delivery.
Contact Information
If you have any questions about our policies or need assistance with an international order, please contact us directly.